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Frequently Asked Questions

Hop-on hop-off tickets can be cancelled up to 24 hours before the date selected at the time of purchase. If you request a refund less than 24 hours before the date stated on your voucher, you will not be entitled to a refund.
Combination tickets cannot be cancelled. All sales are final. A combination ticket is a ticket that includes a hop-on hop-off bus and other product, as well as an entry ticket to a local attraction or tour.
Attractions can be cancelled depending on the cancellation policy stipulated by each attraction.We are not responsible if an attraction does not give refunds if a customer is not able to use the ticket. Please check an attraction’s cancellation policy before making the request.
No. The 2-day ticket is valid for two consecutive days, regardless of the time you hop on for the first time. The 48-hour ticket is valid for 48-consecutive hours from the time you hop on for the first time.
A 24-hour ticket is valid for 24 hours starting from the time you first hop on. For example, if you hop on at 3 p.m., your ticket is valid until 3 p.m. the following day. The 1-day ticket is valid for the duration of one calendar day, regardless of when you hop on. It is valid from the time service begins until the time service ends on the day of use.
Online, you can choose between US Dollar, Pound Sterling and Euro. If you purchase in location, you will be charged in the local currency.
Yes. we using VNPAY and PAYPAL payment gateway – the best secure online payment in Vietnam and in the world, your payment information is encrypted, you are secured against fraud
Please note that your credit card account will be charged up on booking. If we does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn.
No you don’t have to print you voucher or receipt, we accept mobile vouchers. Please show your email that you received and our staff will redeem it. Once redeemed, you can hop on and hop off at any stop
If you do not receive a confirmation email within a few minutes of finalising the purchase, please check your spam or bulk mail folder just in case the email found its way there.
You have 3 months from the date selected at the time of purchase in which to exchange your voucher in your chosen location.Tickets can only be used in the specific location that they were purchasedfor and are not transferable.
Yes. You can purchase your ticket online through this website, thus saving you time when you arrive at your destination.
You can purchase tickets through this website or in location on the bus or from any of our official ticket vendors.
Sorry, but no pets are allowed.
Yes, all tours are created with children in mind.
Yes, our buses are wheelchair accessible. Please ask the driver for assistance if necessary.
Yes, the tour commentary is associated with the attractions we pass, thus if you stay on for the full circuit, you will hear the whole commentary.
The audio commentary is usually offered in multiple languages which vary depending on the city. English, Spanish, French are the most common languages used for the audio commentary. To check which languages are offered in a specific city, please refer to the city page for more information
All tours have pre-recorded audio commentary sharing interesting information about the city’s history, culture and places of interest. The commentary is available in various languages.
No, however our stops are near centrally-located hotels.
The number of routes and stops will vary depending on the tour destination.
The frequency varies from city to city. The average wait time between buses is 30 minutes to 1 hour. Please be aware that the frequency of the buses may vary depending on the traffic conditions.
You can hop on at any stop, no matter you have the ticket or not.
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