Term of use

Terms of Use & Sale


These general conditions of use (together with the documents referred to in it) are the terms on which you may access and use our website WWW.VN-SIGHTSEEING.COM (our, or this “website”). Please read these general conditions of use carefully before using our website.

By using our website, the user (“you”) confirms that you accept these general conditions of use and that you agree to comply with them. If you do not agree to these general conditions of use, you must not use our website.

Our Terms and Conditions of Sale set out the terms on which we provide goods and services through the website.


www.vn-sightseeing.com is a website operated by Vietnam Sightseeing Limited (“Vietnam Sightseeing”, “we”, “us”, “our”). We are registered in Vietnam under company number 0108149809 and have our registered office at 43 Trang Tien street, Hoan Kiem district, Hanoi. Our VAT number is 0108149809


Our website is made available free of charge for your non-commercial use. However, you are responsible for making all arrangements necessary for you to have access to our website.

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our website without notice or liability. We will not be liable to you if for any reasons our website is unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these general conditions of use and other applicable terms and conditions, and that they comply with them.

In order to purchase the products and services using the payment method displayed on the website, you must be 18 years of age or over. By using the website, you confirm that you possess the legal authority to enter into the conditions of use for the website, including instructing Vietnam Sightseeing to collect any payments from a credit or debit card, and to use the website in accordance with all terms and conditions. You confirm that all information supplied by you in using the website is true and accurate.

We reserve the right to modify at any time the presentation, configuration and location of the website, as well as the contents and conditions required to use it. We also reserve the right to withdraw access to the website, without prior notice, to any user who contravenes these general conditions of use.

 Availability of Site: – We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the website or any products or services offered on the website without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, discontinuance or unavailability of the website or any products or services offered on the website.


The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website. Although we take reasonable steps to ensure the accuracy of the information accessed via and appearing on our website, we cannot guarantee or give any warranty, whether express or implied, as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for any content provided by third parties and are merely providing access to such content to you. We have no obligation to verify or moderate the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.


By using the website, you:  agree not to use it in a way this is contrary to any applicable law or these general conditions;  acknowledge and accept that access to and use of the website and its contents take place freely and consciously, under your sole responsibility; undertake to make appropriate and lawful use of the website and its contents and applications, in accordance with applicable legislation, these general conditions, morality, generally accepted good customs and public order;  agree to refrain from using the website and its contents for illegal purposes or effects, or in a manner that is contrary to these general conditions, harmful to the rights and interests of third parties, or that may in any way may harm, disable, overload or deteriorate the website services or contents or prevent the normal use or enjoyment thereof by other users; and acknowledge that access to the website is free of charge, except for any services or applications that you may have elected to purchase through it.


Third Party Links and Resources in Our Website

Our website may contain links to other sites, including via our social media buttons. While we try to link only to sites that share our high standards, neither we nor our affiliates are responsible for the content, security, or privacy practices employed by other sites and a link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy and practices. Please check these policies before you submit any personal data to these websites.


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

This website and its content are provided “as is” and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms, whether express or implied, which may apply to our website or any content on it.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our website. In particular, we will not be liable for (i) loss of profits, sales, business, or revenue, (ii) business interruption, (iii) loss of anticipated savings, (iv) loss of business opportunity, goodwill or reputation, or (v) any indirect or consequential loss or damage.


We recognise that the Internet is a means to share information. . Anyone accessing this website is entitled to view any part of it. However, our content must not be used or reproduced (in whole or part) for any purpose, including for private non-commercial purposes, nor transmitted or registered by any information retrieval system, including on or in connection with another website or publication or for commercial gain, without first obtaining a licence to do so from us. Any exploitation of this website, including all types of reproduction, distribution, assignment to third parties, prior communication and transformation by means of any medium and medium is not permitted without the express prior authorisation of Vietnam Sightseeing.

If you would like to apply to reproduce images or the contents of the website, please email [email protected] We will apply criteria including the following when evaluating applications: – the website on which such images or contents are proposed to be featured (“relevant website”) is not for profit; – the relevant website offers a positive image of our brand; – the relevant website contains indecent or illicit material; – the images from our website will not be modified; – only images that represent our products would be reproduced; – the number of images to be reproduced is reasonable and consistent with the purpose of our website; – the ownership of our copyright would be indicated as follows: “Copyright ©.”; – the source of the images would be indicated by means of a hyperlink to our website; and – whether you will permit us to link from our website to the relevant website.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, and provided that the website in which you are linking must comply in all respects with our acceptable use standards. You must also not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our website in any website that is not owned by you and our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission to all users or on an individual basis without notice. If you wish to make any use of content on our website other than that set out above, please email [email protected]


You undertake to refrain from: 1. sending advertising of any kind and communications for sale or other commercial purposes to any other users of the website without their prior request and obtaining consent from Vietnam Sightseeing; 2. sending any other unsolicited messages, to any other users of the website without their prior consent; 3. sending chains of unsolicited electronic messages to users of the website; 4. using distribution lists that can be accessed through the website for carrying out the activities indicated in items 1 to 3; 5. making available to third parties, for any purpose, any data collected from distribution lists; 6. obtaining, or attempting to obtain, information and any kind of material accessible through the website through unauthorized means; 7. using the contents of the website for purposes other than those intended, including reproducing, modifying or transforming them in an unauthorised manner; 8. presenting a page from the website in a window that does not belong to the website by means of “framing” without Vietnam Sightseeing’s express prior consent in writing; 9. “in line linking” to a page on the website without Vietnam Sightseeing’s express prior consent in writing; and 10. extracting any elements from the website without Vietnam Sightseeing’s express prior consent in writing.

Vietnam Sightseeing does not grant any licence or authorisation for any use of its industrial and intellectual property rights or any other property or right related to the website unless this is expressly agreed with third parties.

Any rights not expressly granted to Vietnam Sightseeing in these general conditions are reserved to Vietnam Sightseeing, or if applicable, to any third parties.


These general conditions of use, your use of this website and any dispute arising out of or in relation to it are governed by Vietnamese law and you agree that the courts of Vietnam will have exclusive jurisdiction to hear any such disputes.

If any provision of these terms is or becomes invalid or unenforceable then the remaining provisions will not be affected. No waiver by us of any breach of these terms shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.


We may amend these general conditions of use at any time by posting the amended terms on this website. All amended conditions will automatically take effect immediately on posting. Please check these general conditions of use periodically to inform yourself of any changes that are binding on you.


These terms and conditions of sale (together with the documents referred to in it) are the terms on which you (“You” or “Your”) may purchase tickets from Vietnam Sightseeing Limited (“Vietnam Sightseeing”, “we”, “us”, “our”) through the www.vn-sightseeing.com website (“website”). Vietnam Sightseeing is registered in Vietnam under company number 108149809 and we have our registered office at 43 Trang Tien stret, Hoan Kiem District, Hanoi. Our VAT number is 108149809.  This is a trading address.

Vietnam Sightseeing acts as agent on behalf of bus services operators. The operator who will be operating each bus service is set out on the webpage for that service.

By purchasing tickets through the website and clicking the box to say You accept these terms, You confirm that You accept these terms and conditions of sale and that You agree to comply with them. If You do not agree to these terms and conditions of sale, You may not purchase tickets from us through the website.

Our Privacy Policy, sets out the terms on which we process Your personal data and our use of cookies. By using our website, You accept the terms and conditions of our Privacy Policy and consent to our use of Your personal data as described. Our General Conditions of Website Use set out the terms on which You may access and use the website. By using our website, You indicate that You accept these general conditions of use.

Ticket sales:– Online booking is based on the understanding that the booking confirmation we send to you is a confirmation email that has been paid, which must be redeemed for a valid ticket to go to any stops of the route.-Ticket confirmation or ticket information collected from unauthorized, stolen, illegally or counterfeit information will be confiscated and canceled without compensation.- Tickets are still the property of the company and must be available for inspection by the driver, tour guide or any authorized person of the Vietnam Sightseeing, the operator of the relevant bus service on demand. – The ticket to travel is valid for use on Vietnam Sightseeing’s Tours and is valid for 3 months from the specified date of travel, during the standard operating dates and times. Please check and confirm these at time of booking.

– 24-hour and 48-hour tickets are valid for consecutive days.

– Children are defined as defined in the tickets at the time of purchase. All children must be accompanied by an adult.

– The fixed price for the service has been rounded up. If a discount, currency adjustment or other price amendment results in a price of two or more decimal places, the price will be rounded up to the next price with one decimal digit.

– Prices shown on the website are inclusive of all taxes, customs duties and fees. The prices remain valid as advertised from time to time and may be subject to change without notification. The prices shown on the website do not include any delivery costs, since none will be applied.


Refund policy
48 hours prior to the departure date
Refund 100% (excluding online transaction fee)
From 24 hours to 48 hours prior to the departure date
Refund 30% (excluding online transaction fee)
Under 24 hours prior to the departure date
No refund.

– If the cancellation due to force majeure causes such as war, natural disaster or war, both parties will discuss settlement on the basis of mutual benefit.

Complaints: Should You have any reason to complain, kindly note this needs to be done within 30 days of the date of the tour. Any complaints must be accompanied by Your Vietnam Sightseeing tour ticket. Alternatively, if You have a complaint that we are unable to resolve using our own internal complaints procedure, we will inform You by email that we cannot settle the complaint. However, You accept that Vietnam Sightseeing acts as a company of the bus service operators. These operators will be responsible for providing You with the products and services that You purchase. The operators of the bus services sold on the website will make every effort to maintain a regular and frequent service, but do not guarantee to do so. In the event of any failure, alteration, suspension, cancellation or termination of any or all services that is not Your fault, we will work with the relevant operator to provide You with replacement services, or a refund if this is not possible.

Liability for service levels: Vietnam Sightseeing is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance. Vietnam Sightseeing shall not be liable for any loss, damage, inconvenience or delay caused to You in relation to these terms, except where such loss or damage results from our failure to provide the services under these terms with reasonable skill and care or where the services do not conform to our description of them. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence.

Credit Card payments: All payment transactions are handled by Vietnam Sightseeing. Your credit/debit card and related personal details are collected by Vietnam Sightseeing only in order to process Your order. We accept the following methods of payment: MasterCard, Visa…. Payment will be taken upon our confirmation of Your order.

You agree that You are responsible for all charges incurred by Your use of the Site, including all bookings. You expressly authorise Vietnam Sightseeing to charge the credit card provided by You or listed on Your account for any outstanding fees or costs due to Vietnam Sightseeing. If the credit/debit card holder for bookings is not You, it will be Your responsibility to ensure that You have the card holder’s consent before entering any related details, and that such details when entered are true.

Modifications to the content and product offerings on the website: We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of the website or the content or the products or services available through the website without prior notice, without any liability to You. However, any such amendment or withdrawal will not affect orders already placed and we will honour any existing bookings or provide a refund in the event of unavoidable cancellations.

Changes to these terms: Vietnam Sightseeing reserves the right to modify these terms and conditions at any time at its sole discretion by posting a change notice to this page.

Applicable law and disputes: These terms are governed by and construed in accordance with Vietnamese law, although regardless of the governing law of this agreement, you will always be entitled to any mandatory legal protections that apply in the country in which you are a resident. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the Vietnam courts. However, if you are a consumer (i.e. an individual acting in a non-business capacity), you may alternatively bring a claim to enforce your consumer protection rights in connection with these terms in the courts of the country in which you reside