
GENERAL CONDITIONS OF
WEBSITE USE
These
general conditions of use (together with the documents referred to in it) are
the terms on which you may access and use our website WWW.VN-SIGHTSEEING.COM
(our, or this “website”). Please read these general conditions of use carefully
before using our website.
By
using our website, the user (“you”) confirms that you accept these general
conditions of use and that you agree to comply with them. If you do not agree
to these general conditions of use, you must not use our website.
Our Terms and
Conditions of Sale set out the terms on which we provide goods and
services through the website.
INFORMATION ABOUT US
www.vn-sightseeing.com
is a website operated by Vietnam Sightseeing Limited (“Vietnam Sightseeing”,
“we”, “us”, “our”). We are registered in Vietnam under company number
0108149809 and have our registered office at 43 Trang Tien street, Hoan Kiem
district, Hanoi. Our VAT number is 0108149809
ACCESSING OUR WEBSITE
Our
website is made available free of charge for your non-commercial use. However,
you are responsible for making all arrangements necessary for you to have
access to our website.
We
do not guarantee that our website, or any content on it, will always be
available or be uninterrupted. Access to our website is permitted on a
temporary basis and we may suspend, withdraw, discontinue or change all or any
part of our website without notice or liability. We will not be liable to you
if for any reasons our website is unavailable at any time or for any period.
You
are also responsible for ensuring that all persons who access our website
through your internet connection are aware of these general conditions of use
and other applicable terms and conditions, and that they comply with them.
In
order to purchase the products and services using the payment method displayed
on the website, you must be 18 years of age or over. By using the website, you
confirm that you possess the legal authority to enter into the conditions of
use for the website, including instructing Vietnam Sightseeing to collect any
payments from a credit or debit card, and to use the website in accordance with
all terms and conditions. You confirm that all information supplied by you in
using the website is true and accurate.
We
reserve the right to modify at any time the presentation, configuration and
location of the website, as well as the contents and conditions required to use
it. We also reserve the right to withdraw access to the website, without prior
notice, to any user who contravenes these general conditions of use.
Availability of
Site: – We reserve the right at any time and from time to time to modify or
discontinue, temporarily or permanently, the website or any products or
services offered on the website without notice. You agree that we shall not be
liable to you or to any third party for any modification, suspension,
discontinuance or unavailability of the website or any products or services
offered on the website.
NO RELIANCE ON INFORMATION
The content on our
website is provided for general information only. It is not intended to amount
to advice on which you should rely. You must obtain professional or specialist
advice before taking, or refraining from, any action on the basis of the
content on our website. Although we take reasonable steps to ensure the
accuracy of the information accessed via and appearing on our website, we
cannot guarantee or give any warranty, whether express or implied, as to the
accuracy, timeliness or completeness of any information or material appearing
on it. We have no responsibility for any content provided by third parties and
are merely providing access to such content to you. We have no obligation to
verify or moderate the content of such information nor to edit any such
information provided by third parties. We do not endorse, support, represent or
guarantee the truthfulness, accuracy, or reliability of any third party details
and you acknowledge that any reliance on such information will be at your own
risk.
USER RESPONSIBILITIES
By using the website,
you: agree not to use it in a way this is contrary to any applicable law
or these general conditions; acknowledge and accept that access to and
use of the website and its contents take place freely and consciously, under
your sole responsibility; undertake to make appropriate and lawful use of the
website and its contents and applications, in accordance with applicable
legislation, these general conditions, morality, generally accepted good
customs and public order; agree to refrain from using the website and its
contents for illegal purposes or effects, or in a manner that is contrary to
these general conditions, harmful to the rights and interests of third parties,
or that may in any way may harm, disable, overload or deteriorate the website
services or contents or prevent the normal use or enjoyment thereof by other
users; and acknowledge that access to the website is free of charge, except for
any services or applications that you may have elected to purchase through it.
VIETNAM SIGHTSEEING RESPONSIBILITIES
Third
Party Links and Resources in Our Website
Our website may contain
links to other sites, including via our social media buttons. While we try to
link only to sites that share our high standards, neither we nor our affiliates
are responsible for the content, security, or privacy practices employed by
other sites and a link does not constitute an endorsement of the content,
viewpoint, accuracy, opinions, policies, products, services, or accessibility
of that website. Once you link to another website from our website you are
subject to the terms and conditions of that website, including, but not limited
to, its Internet privacy policy and practices. Please check these policies
before you submit any personal data to these websites.
LIMITATION OF OUR LIABILITY
Nothing
in these terms of use excludes or limits our liability for death or personal
injury arising from our negligence, or our fraud or fraudulent
misrepresentation, or any liability that cannot be excluded or limited by law.
This
website and its content are provided “as is” and to the extent permitted by
law, we exclude all conditions, warranties, representations or other terms,
whether express or implied, which may apply to our website or any content on
it.
We will not be liable
to any user for any loss or damage, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, even if foreseeable,
arising under or in connection with use of, or inability to use, our website,
or use of or reliance on any content displayed on our website. In particular,
we will not be liable for (i) loss of profits, sales, business, or revenue,
(ii) business interruption, (iii) loss of anticipated savings, (iv) loss of
business opportunity, goodwill or reputation, or (v) any indirect or
consequential loss or damage.
USING OUR WEBSITE’S IMAGES AND CONTENTS
We
recognise that the Internet is a means to share information. . Anyone accessing
this website is entitled to view any part of it. However, our content must not
be used or reproduced (in whole or part) for any purpose, including for private
non-commercial purposes, nor transmitted or registered by any information
retrieval system, including on or in connection with another website or
publication or for commercial gain, without first obtaining a licence to do so
from us. Any exploitation of this website, including all types of reproduction,
distribution, assignment to third parties, prior communication and
transformation by means of any medium and medium is not permitted without the
express prior authorisation of Vietnam Sightseeing.
If you would like to
apply to reproduce images or the contents of the website, please email
[email protected] We will apply criteria including the following when
evaluating applications: – the website on which such images or contents are
proposed to be featured (“relevant website”) is not for profit; – the relevant
website offers a positive image of our brand; – the relevant website contains
indecent or illicit material; – the images from our website will not be
modified; – only images that represent our products would be reproduced; – the
number of images to be reproduced is reasonable and consistent with the purpose
of our website; – the ownership of our copyright would be indicated as follows:
“Copyright ©.”; – the source of the images would be indicated by means of a
hyperlink to our website; and – whether you will permit us to link from our
website to the relevant website.
LINKING TO OUR WEBSITE
You may link to our
home page, provided you do so in a way that is fair and legal and does not
damage our reputation or take advantage of it, and provided that the website in
which you are linking must comply in all respects with our acceptable use
standards. You must also not establish a link in such a way as to suggest any
form of association, approval or endorsement on our part where none exists. You
must not establish a link to our website in any website that is not owned by
you and our website must not be framed on any other website, nor may you create
a link to any part of our website other than the home page. We reserve the
right to withdraw linking permission to all users or on an individual basis
without notice. If you wish to make any use of content on our website other
than that set out above, please email [email protected]
YOUR RESPONSIBILITIES
You
undertake to refrain from: 1. sending advertising of any kind and
communications for sale or other commercial purposes to any other users of the
website without their prior request and obtaining consent from Vietnam
Sightseeing; 2. sending any other unsolicited messages, to any other users of
the website without their prior consent; 3. sending chains of unsolicited
electronic messages to users of the website; 4. using distribution lists that
can be accessed through the website for carrying out the activities indicated
in items 1 to 3; 5. making available to third parties, for any purpose, any
data collected from distribution lists; 6. obtaining, or attempting to obtain,
information and any kind of material accessible through the website through
unauthorized means; 7. using the contents of the website for purposes other
than those intended, including reproducing, modifying or transforming them in
an unauthorised manner; 8. presenting a page from the website in a window that
does not belong to the website by means of “framing” without Vietnam
Sightseeing’s express prior consent in writing; 9. “in line linking” to a page
on the website without Vietnam Sightseeing’s express prior consent in writing;
and 10. extracting any elements from the website without Vietnam Sightseeing’s
express prior consent in writing.
Vietnam
Sightseeing does not grant any licence or authorisation for any use of its
industrial and intellectual property rights or any other property or right
related to the website unless this is expressly agreed with third parties.
Any rights not
expressly granted to Vietnam Sightseeing in these general conditions are
reserved to Vietnam Sightseeing, or if applicable, to any third parties.
APPLICABLE LAW
These
general conditions of use, your use of this website and any dispute arising out
of or in relation to it are governed by Vietnamese law and you agree that the
courts of Vietnam will have exclusive jurisdiction to hear any such disputes.
If any provision of
these terms is or becomes invalid or unenforceable then the remaining
provisions will not be affected. No waiver by us of any breach of these terms
shall constitute a waiver of any other breach. No failure by us to exercise any
remedy shall constitute a waiver of the right subsequently to exercise that or
any other remedy.
CHANGES TO THESE GENERAL CONDITIONS
We may amend these
general conditions of use at any time by posting the amended terms on this
website. All amended conditions will automatically take effect immediately on
posting. Please check these general conditions of use periodically to inform
yourself of any changes that are binding on you.
TERMS AND CONDITIONS OF SALE
These
terms and conditions of sale (together with the documents referred to in it)
are the terms on which you (“You” or “Your”) may purchase tickets from Vietnam
Sightseeing Limited (“Vietnam Sightseeing”, “we”, “us”, “our”) through the
www.vn-sightseeing.com website (“website”). Vietnam Sightseeing is registered
in Vietnam under company number 108149809 and we have our registered office at
43 Trang Tien stret, Hoan Kiem District, Hanoi. Our VAT number is 108149809.
This is a trading address.
Vietnam
Sightseeing acts as agent on behalf of bus services operators. The operator who
will be operating each bus service is set out on the webpage for that service.
By
purchasing tickets through the website and clicking the box to say You accept
these terms, You confirm that You accept these terms and conditions of sale and
that You agree to comply with them. If You do not agree to these terms and
conditions of sale, You may not purchase tickets from us through the website.
Our Privacy
Policy, sets out the terms on which we process Your personal data and our use
of cookies. By using our website, You accept the terms and conditions of our
Privacy Policy and consent to our use of Your personal data as described.
Our General Conditions of Website Use set out the terms on which You
may access and use the website. By using our website, You indicate that You
accept these general conditions of use.
Ticket
sales:–
Online booking is based on the understanding that the booking confirmation we
send to you is a confirmation email that has been paid, which must be redeemed
for a valid ticket to go to any stops of the route.-Ticket confirmation or ticket
information collected from unauthorized, stolen, illegally or counterfeit
information will be confiscated and canceled without compensation.- Tickets are
still the property of the company and must be available for inspection by the
driver, tour guide or any authorized person of the Vietnam Sightseeing, the
operator of the relevant bus service on demand. – The ticket to travel is
valid for use on Vietnam Sightseeing’s Tours and is valid for 3 months from the
specified date of travel, during the standard operating dates and times. Please
check and confirm these at time of booking.
–
24-hour and 48-hour tickets are valid for consecutive days.
–
Children are defined as defined in the tickets at the time of purchase. All
children must be accompanied by an adult.
–
The fixed price for the service has been rounded up. If a discount, currency
adjustment or other price amendment results in a price of two or more decimal
places, the price will be rounded up to the next price with one decimal digit.
–
Prices shown on the website are inclusive of all taxes, customs duties and
fees. The prices remain valid as advertised from time to time and may be
subject to change without notification. The prices shown on the website do not
include any delivery costs, since none will be applied.
Cancellation | Refund
policy |
48
hours prior to the departure date | Refund
100% (excluding online transaction fee) |
From
24 hours to 48 hours prior to the departure date | Refund
30% (excluding online transaction fee) |
Under
24 hours prior to the departure date | No
refund. |
–
If the cancellation due to force majeure causes such as war, natural disaster
or war, both parties will discuss settlement on the basis of mutual benefit.
Complaints:
Should You have any reason to complain, kindly note this needs to be done
within 30 days of the date of the tour. Any complaints must be accompanied by
Your Vietnam Sightseeing tour ticket. Alternatively, if You have a complaint
that we are unable to resolve using our own internal complaints procedure, we
will inform You by email that we cannot settle the complaint. However, You
accept that Vietnam Sightseeing acts as a company of the bus service operators.
These operators will be responsible for providing You with the products and
services that You purchase. The operators of the bus services sold on the
website will make every effort to maintain a regular and frequent service, but
do not guarantee to do so. In the event of any failure, alteration, suspension,
cancellation or termination of any or all services that is not Your fault, we
will work with the relevant operator to provide You with replacement services,
or a refund if this is not possible.
Liability
for service levels: Vietnam Sightseeing is not liable if and insofar as the
Customer is able to claim for damages under an insurance policy such as travel
and/or holiday cancellation insurance. Vietnam Sightseeing shall not be liable
for any loss, damage, inconvenience or delay caused to You in relation to these
terms, except where such loss or damage results from our failure to provide the
services under these terms with reasonable skill and care or where the services
do not conform to our description of them. Nothing in these terms shall exclude
or limit our liability for death or personal injury caused by our negligence.
Credit
Card payments: All payment transactions are handled by Vietnam Sightseeing.
Your credit/debit card and related personal details are collected by Vietnam
Sightseeing only in order to process Your order. We accept the following
methods of payment: MasterCard, Visa…. Payment will be taken upon our
confirmation of Your order.
You
agree that You are responsible for all charges incurred by Your use of the
Site, including all bookings. You expressly authorise Vietnam Sightseeing to
charge the credit card provided by You or listed on Your account for any
outstanding fees or costs due to Vietnam Sightseeing. If the credit/debit card
holder for bookings is not You, it will be Your responsibility to ensure that
You have the card holder’s consent before entering any related details, and
that such details when entered are true.
Modifications
to the content and product offerings on the website: We reserve the right to
make changes or corrections, alter, suspend or discontinue any aspects of the
website or the content or the products or services available through the
website without prior notice, without any liability to You. However, any such
amendment or withdrawal will not affect orders already placed and we will
honour any existing bookings or provide a refund in the event of unavoidable
cancellations.
Changes
to these terms: Vietnam Sightseeing reserves the right to modify these terms
and conditions at any time at its sole discretion by posting a change notice to
this page.